Privacy policy

Zoya Bazar operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Zoya Bazar is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details: Name, billing address, shipping address, phone number, and email address

  • Financial information: Payment method, transaction details, and payment confirmation (processed via secure gateways)

  • Account information: Username, password, preferences, and settings

  • Transaction information: Products viewed, purchased, returned, exchanged, or cancelled

  • Communications: Messages you send us via email, WhatsApp, or support channels

  • Device information: IP address, browser type, and device identifiers

  • Usage information: How you interact with our website and services

Sources of Personal Information

We collect personal information from:

  • Directly from you when you place orders, create an account, or contact us

  • Automatically through cookies and similar technologies

  • From service providers such as payment gateways, courier partners, and Shopify

  • From partners or third-party tools integrated with our store

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, deliveries, returns, and exchanges

  • Create and manage your account

  • Provide customer support

  • Improve our website and shopping experience

  • Send order updates and important notifications

  • Send promotional offers (you can opt out anytime)

  • Detect fraud and maintain security

  • Comply with legal obligations

How We Share Personal Information

We may share your information with:

  • Shopify and service providers (payment processing, logistics, IT, analytics, customer support)

  • Marketing partners for advertising and promotions

  • Courier partners for order delivery

  • Legal authorities if required by law

  • Business transfers (merger, sale, restructuring)

All third parties are required to protect your information according to their own privacy policies.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes information to provide and improve the Services. Your information may be transferred and processed outside your country of residence.

You can learn more at:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us and we will delete it.

Security & Data Retention

We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Receive a copy of your data

  • Opt out of marketing communications

You can exercise your rights by contacting us using the details below.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, and processed outside India. We ensure appropriate safeguards are in place when such transfers occur.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

For any questions about this Privacy Policy or your personal data, contact us at:

📧 zoyabazarofficial@gmail.com
📞 +91-8920075830
📍 Maharani Enclave Hastsal, C-95, Delhi, DL, 110059, India
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM